Terms & Conditions

By placing an order on the American Suiting website, you agree to the terms outlined below. These policies explain how production, cancellations, returns, refunds, exchanges, and shipping are handled.

1. Made-to-Order Policy

  • All products at American Suiting are made to order.
  • Production begins once your order is confirmed.
  • Because each item is crafted individually, orders cannot be canceled or fully refunded after production has started.

2. Return, Refund & Exchange Window

  • You may request a return, refund, or exchange within 7 days of delivery.
  • Complaints such as damage, defects, or incorrect items must be reported within 48 hours of receiving your order.
  • Requests submitted after the 7-day window cannot be accepted.

3. Refund Method

Refunds are issued to the same payment method used during checkout.

4. Return Shipping

  • Customers are responsible for arranging and providing a return shipping label.
  • Shipping and handling fees are non-refundable.
  • The actual shipping cost paid by American Suiting may be deducted from your refund.

5. Sizing Issues

  • Sizes are confirmed at the time of purchase.
  • Full refunds for sizing issues may not apply.
  • Customers must cover the shipping cost for size-related exchanges.
  • Our team may request photos or measurements to review any sizing concern.

6. Product Condition

  • Returned items must be unused, unwashed, and in original packaging with all tags attached.
  • Items that are worn, damaged, or altered by the customer cannot be returned or exchanged.

7. Change of Mind

Returns or exchanges are not accepted if you simply change your mind or no longer want the product.

8. Order Cancellation

  • Orders can be canceled within 48 hours of purchase.
  • If cancellation is approved after 48 hours, a 35% production fee will be deducted to cover material and labor costs.

9. Production & Refund Timeline

  • Average production/handling time: 6 to 12 working days.
  • Once a returned item is received and inspected, refunds are processed within 3 working days.

10. Important Notes

  • Please review the size chart carefully before ordering.
  • Custom size requests are accepted with an additional charge.
  • Minor color variations may occur due to display settings, lighting, or natural material differences.

11. Shipping Policy

  • We ship worldwide using trusted couriers.
  • We give free shipping on all orders, but if you are ordering from a remote area, you must pay an additional $30 or provide an alternative non-remote address.

12. Payment Terms

  • We accept major credit/debit cards and PayPal.
  • If you prefer another method, contact us before ordering and we will try to assist.

13. Return Address

  • Returns must be sent to the same production unit that shipped your order.
  • The exact return address will be provided once your request is approved.

14. Contact & Support

For any questions about returns, exchanges, shipping, or order status, contact us at:
 info@americansuiting.com

Our team will assist you promptly.