Easy Returns
At American Suiting, we provide a straightforward return, refund, and exchange policy to ensure a reliable and comfortable shopping experience. All products are made-to-order, meaning production begins only after an order is placed; therefore, cancellations or refunds cannot be processed once production has started.
Return & Exchange Window
- You may request a return, exchange, or refund within 7 days of delivery.
- Complaints must be submitted within 48 hours of receiving your item.
- Requests made after the return window cannot be accepted.
Refund Method
- Refunds are issued to the original payment method used at checkout.
- Approved refunds are processed as direct refunds, not store credit.
Return Shipping
- Customers must provide the return shipping label.
- Shipping and handling fees are non-refundable.
- The actual shipping cost will be deducted from the refund amount.
Sizing Issues
- Because sizes are reconfirmed after ordering, full refunds may not apply for sizing-related returns.
- Customers are responsible for return shipping on exchanges.
- Our team may request photos, measurements, or additional details to assess sizing concerns.
Product Condition
- Items that are used, damaged, or altered by the customer are not eligible for return or exchange.
- Refunds cover the product price and applicable taxes only.
Please Fill This Form To Initiate The Return Process
Change of Mind
- Returns or exchanges are not accepted for change-of-mind reasons.
Order Cancellation
- Orders can be canceled within 48 hours of purchase.
- After 48 hours, cancellations are not allowed.
- If cancellation is attempted after this period, a 35% production fee will apply.
Processing Time
- Refunds are processed within 3 working days after the returned item is received and inspected.
Return Address
- Products must be returned to the same production unit from which they were originally shipped.
- Refunds are released once the return is received and verified.